Support
Long Narde — Backgammon Pro
Below you will find answers to the most common questions and a direct line to the people who make this game.
Contact us
Write to us in any language and put the name of the game in the subject line. We read every message and normally reply within two business days.
info@aastudio.orgSo we can help faster, please include
- Your device model (for example, iPhone 13) and iOS version
- The version of the app (App Store → the app page → Version History)
- What happened and what you expected to happen instead
- A screenshot or a screen recording, if you can take one
Frequently asked questions
The game crashes or behaves strangely. What should I do?
Restart the app first and make sure both iOS and the game are updated to the latest version. If it keeps happening, email us with your device model, iOS version and a short description — a screenshot or screen recording helps a lot.
I paid, but my purchase did not appear.
In-app purchases are tied to your Apple Account. Make sure you are signed in with the same account you bought with and use the restore purchases option in the game. If it still does not appear, send us the Apple receipt or the order number from reportaproblem.apple.com and we will restore it manually.
I reinstalled the game and lost my progress and statistics.
Progress is kept on the device, so deleting the app removes it. Write to us with as many details as you can — nickname, approximate dates, purchases made — and we will check what can be restored.
Can I play without an internet connection?
Yes. Games against the computer work offline; a connection is only needed for online features.
The computer opponent seems to get better dice than I do.
The dice come from a standard random generator and work the same way for both sides — the computer gets no hidden advantage. Higher difficulty levels play more accurately, not luckier. If one particular game looked wrong, send a screenshot and we will check it.
I disagree with a move the game allowed or refused.
The game follows the classic Long Narde and backgammon rules, which differ in some details from local house rules. Describe the position or send a screenshot — we will explain the rule, or fix it if the mistake is ours.
The game is not in my language.
The game follows your device language whenever a translation exists. If yours is missing, write to us — new languages are added based on player requests.
How do I delete the data connected to me?
We only collect what the game and its online features need to work. Email us with your nickname or a description of your account and we will delete the related data.
I have an idea for the game.
Please send it. A large part of what is in the game today started as a player suggestion.
This is the official support page for the app above. AAStudio is an independent studio — your message goes straight to the developers, not to a call centre.